Assist with hotel corporate communication, establishing a hotel corporate culture, hotel branding decisions, and overall corporate strategy.
Figure out what the market areas are that will offer a unique revenue advantage and craft an identity that will speak to those audiences.
Yes, of course, we will plan to use all the usual tools:
- PR for target audiences
- Print advertising for target audiences
- CRM with all past guests
- Direct Mail to constituents: Travel Agents, guests, Meeting Planners, wholesalers, users of similar properties
- E-mail and dedicated web pages / sites for the constituents
- The social media on-line
- All the user generated web content: forums, blogs, reviews
But then we also simultaneously look at all the copy and imagery that is seen by more people than any other copy and imagery:
- GDS Channel and all its split offs
- IDS Channels and all their split-offs
- The Third Party Listing Internet Channels
- The Wholesaler Channels
- Yahoo Local/Google Local & all mapping references
- Staff training in what the Brand is and how to communicate its values.
Strategize and oversee hotel Public Relations in print and on-line public relations for hotel branding, both locally and globally. Steer due-diligence process of identifying and hiring 3rd party hotel Public Relations representation and manage the hotel PR agencies on an on-going basis. We set the goals and the benchmarks with the hotel's team.
Oversee all hotel Advertising and collateral needs for a hotel branding initiative; Pro-actively "Manage the message" in all print, voice and TV mediums in an efficient and cost effective manner.
Assist with hotel community affairs and hotel corporate sponsorships/good-will efforts.
Develop, communicate and enforce common hotel Brand Standards where appropriate.
Review, assist, and develop Hotel Sales & Marketing Plans and insure they are consistent with operational capabilities of hotel.
Identify and source practical and cost-effective mystery shopper and audit agencies (i.e. LRA, Ritchie, ProHost, etc) and review results on regular basis; Develop action plans to correct any deficiencies noted on these reports.
We ourselves have a Shop Call program for the Sales Department
Assist with owner and investor relations.